ADMINISTRATION & CUSTOMER SERVICE- BEHIND THE SCENES MOVING US FORWARD
Sophie is the mission control at Metro Bike Share. She believes bicycles have the power to change the world and makes sure to ride every day to keep a good balance. Sophie studied business in Madrid, worked in Buenos Aires, Paris and Los Angeles developing her project management skills in various industries. She also had her own bike shop and worked for a So-Cal electric car Start up! She moved with husband and son to LA in 2010 with the idea that she could probably help this huge city to get converted to biking through bike sharing - as many other cities in the world have. Her role at Bicycle Transit Systems in LA is to make sure every process go smoothly so that bikes & docks are available and in a good shape in Los Angeles, users are happy and multiply themselves so the program keeps being successful and expands! Sophie also volunteers at the local school on a walk-and-bike-to-school program because education starts early and because she believes bicycles make cities safer, create smaller and promising city centers, and bring smiles on faces.
OPERATIONS - TRUSTED BIKE AND STATION GURUS GETTING YOU FROM POINT A TO B
Claire oversees day-to-day operations including all the nuts and bolts (literally!) that keep bikes rolling in LA. Before joining Bicycle Transit, Claire worked with Toole Design Group doing site planning for all the locations in LA and is currently helping with the site planning for future expansions. Claire cut her teeth in the bike share world in 2011 in Madison, Wisconsin where she started as a customer service rep and eventually took over management of the Madison, Wisconsin and Broward County, Florida bike share systems for BCycle LLC. When Claire isn’t working on bike share, she can be found swimming at the pool or the beach and hanging out with her dog, Henry.
Daniel is our Station Tech Lead in charge of maintaining all of the stations. Working at the nexus of hardware and software, he is forever problem solving to ensure 24/7 station functionality. A European transplant and bicycle enthusiast, Daniel is thrilled to be a part of the growing transportation system in Los Angeles. In his spare time, he can be found beach bumming, bike riding and recipe testing.
Peter is our Lead Mechanic making sure all of our bikes are in tip top shape and runs a tight mechnanics crew of four. He builds, maintains and services the bikes so riders have a sturdy and solid bike to enjoy. He has over 25 years of bike mechnanics and maintenance experience, as well as an extensive automotive background. Peter spent years as a factory-trained Volkswagen and Audi mechanic. In his spare time, Peter enjoys building his own bikes as well as playing under the hood of his own car.
MARKETING - PROMOTING BIKE SHARE AS A CONVENIENT, AFFORDABLE AND FUN WAY TO GET AROUND
Lena has her hands in all things that are marketing. She makes sure Metro Bike Share is the talk of the town - creating win-win community partnerships and supporting local projects and community happenings. Lena comes to Bicycle Transit Systems with over 10 years of marketing and community relations experience all over Los Angeles County and across several diverse industries: natural and organic foods, sport retail and professional sports. She loves people and enjoys finding creative ways to work together. In her free time she loves to travel and find the best vegetarian food.
Yasmeen is our awesome Events Coordinator. Yasmeen is a recent graduate of Life Sciences, which is how she came to believe in bicycles. Her career has been a combination of education, research, the nonprofit sector and marketing. Her role at Bicycle Transit Systems is to coordinate Metro Bike Share’s representation at community events, supervise the street team and assist with social media so Metro Bike Share can ensure that all Angelenos are informed about the newest form of transportation in Los Angeles.